Refund and Replacement Policy

Effective Date: July 16, 2026

 

1. Our Commitment:

Every implicit product is carefully formulated, inspected, and packed before it leaves us.

We want every order to arrive exactly as intended. While we make every reasonable effort to ensure this, we understand that unexpected issues can occasionally occur. If something isn’t right with your order, we’ll review your request fairly and work towards an appropriate resolution.

2. Returns:

Skincare is personal.

For reasons of hygiene, product integrity, and customer safety, we generally do not accept returns once a product has been delivered.

Once opened or returned, personal care products can no longer be verified for quality, safety, or integrity. For this reason, we are unable to accept returns based on a change of mind or personal preference.

If your concern relates to the condition of your order rather than a change of mind, we’re here to help.

3. Eligible Refund & Replacement Requests:

Please contact us if your order arrives with any of the following concerns:

·         You received a different product than the one ordered.

·         Your order arrived damaged during transit.

·         An item from your order is missing.

·         The product appears to have a manufacturing defect.

·         The package appears to have been tampered with before delivery.

Every request is reviewed individually, and the appropriate resolution will depend on the circumstances.

4. Requests That Are Not Eligible:

We may not be able to approve a refund or replacement where the request relates to:

·         A change of mind after delivery.

·         Personal preference regarding fragrance, texture, colour, or consistency.

·         Individual skin compatibility or expected results.

·         Products that have been intentionally damaged, altered, misused, or used beyond what is reasonably necessary to identify the concern.

·         Incorrect product selection made during checkout.

·         Requests submitted after the reporting period described in this Policy.

·         Products purchased from unauthorized sellers or marketplaces.

Because every person’s skin is unique, we cannot guarantee identical results for every individual.

5. How to Request a Refund or Replacement:

If you believe there is a problem with your order, please contact our Customer Care team within 48 hours of delivery.

To help us investigate your request, we may ask you to provide:

·         Your order number.

·         A brief description of the concern.

·         Clear photographs of the product and its packaging.

·         Photographs of the shipping label.

·         An unboxing video, where available or reasonably required to assist our review.

Providing complete information helps us assess your request more efficiently.

6. Our Review Process:

Every request is assessed individually by our Customer Care team.

Depending on the circumstances, we may:

·         Approve a replacement product.

·         Approve a full or partial refund.

·         Request additional information before reaching a decision.

·         Decline the request if it does not meet the requirements of this Policy.

Our aim is always to reach a fair and reasonable outcome based on the information available.

7. Refunds & Replacements:

Where a replacement is approved, we will arrange shipment of the replacement product as soon as reasonably practicable.

If the original product is no longer available, we may provide a comparable product or, where appropriate, issue a refund.

Approved refunds will be processed using the original payment method used to place the order.

After a refund has been initiated, processing times will depend on your bank or payment provider. Most refunds are completed within 5–10 business days, although some financial institutions may require additional time.

Unless required by applicable law or where the issue resulted from our error, any shipping charges paid are generally non-refundable.

8. Order Cancellation:

Orders may be cancelled before they have been prepared for dispatch.

Once an order has entered processing or has been handed over to our delivery partner, cancellation may no longer be possible.

If a cancellation request is successfully processed before dispatch, any payment received will be refunded using the original payment method.

9. Need Assistance?

If you have any questions regarding your order or this Policy, our Customer Care team will be happy to assist.

implicit 

Email: support@beimplicit.com

Phone: +91 97120 22498